Absolute Performance Group

FAQ’s

Frequently Asked Questions

How do we get our claims to you?

We offer several options: scanning a secure electronic file, faxing or priority mail

What are your fees?

Our fees are a fixed percentage of your monthly net receivables as posted by entry date. The contingency fee depends upon several factors and will be given to you upon consultation. Factors that affect pricing include how well we can streamline the flow of information between your practice and our billing service, how many custom features you will require (if any), and what (if any) start up fees for initial set up are needed.

Do you transmit claims electronically?

Yes. We transmit claims electronically on a daily basis to all insurance carriers that have the capabilities to accept EMC. We do process certain payers on paper (ie: Workers Compensation and Motor Vehicle Accident claims)

How quickly can we start with your billing service?

Within 48 hours if necessary; however, we prefer a 2-3 week lead time to ensure the smoothest transition possible. We can start processing “paper” claims within 1 day while we are processing electronic claim access for EMC.

How often are claims processed?

Claims that are received at our office are typically processed within 48 business hours.

Where does my money (payments & EOB’s) go?

ALL monies come directly to your office or to a bank lock box at your financial institution. You (or the bank) then send us copies of both the checks and the EOB’s via secure email, fax or priority mail with reconciliation. Our office will then post all money to each patient ledger and balance to the exact penny of your reconciliation tape. If there is any discrepancy our office will contact you immediately.

How do we get our existing patient data to you?

There are 2 options: 1.) A complete printout (PDF accepted) from your existing system. 2.) Provide us with the most current patient registration form and insurance card for each patient as you see them. This gives your office the opportunity to “start fresh” or “clean up” data and have your patients update or “re-register” their information.

What should we do with our current A/R?

We prefer that you continue to post payments, follow up with insurance (primary & secondary) and bill patients for balances in your existing A/R system. If that option is not possible for you, we can handle that as well (Offered on a case by case basis, additional fees may apply).

Will I have a dedicated representative at your billing service to handle my account?

Absolute Performance Group, Inc. utilizes a “team” billing approach. Your account will be handled by a small team that will be cross trained in all aspects on your account (charge entry, payment posting, A/R follow up and patient customer service.)

Where do my patients call if they have a question regarding their account?

Your patients will call our toll free number to answer any billing questions, update insurance information or to make payment arrangements. Managing patient inquiries with the highest level of professionalism and customer service is one more benefit that you will have when you outsource to our billing service.

What kind of feedback and reports will be provided to my practice?

You will be provided comprehensive practice management reports on a monthly basis (weekly if need be). We provide a standard package of reports each month that include but are not limited to the following: Patient Summary, CPT Summary, CPT Analysis, CPT Payment Summary, Insurance Carrier Charge Analysis, A/R Aging, YTD Practice Summary, Custom Excel Spreadsheet with Provider Analysis of Charges and Payments YTD.

Dedicated to Quality and Excellence

Medical Billing ● Practice Management ● Consulting